How to Freeze/Unfreeze Your Subscription

  • 1

    Click on “Account”.

  • 2

    Login with the email and password you used at point of purchase.

  • 3

    Click on “My Subscription”.

  • 4

    Click on “Upgrade/Downgrade”.

  • 5

    To freeze your subscription, select “Freeze” then “Switch Subscription”.

  • 6

    To resume your subscription, select “Unlimited Monthly Facilities Pass” then “Switch Subscription”.

  • 7

    Enter promo code (if any) and check out as usual. If you are entitled to any discounts, you will need to apply a new promo code. You may request for it over the counter or via WhatsApp.